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We understand concerns you may have regarding online purchases as the images
and colors shown may vary on different computers.
If for any reason you are dissatisfied with your rug (or kit), you may return
it within 10 days of receipt for an exchange or refund. Upon receipt of your
return (with prior approval), we will refund you the price of your purchase
in the same manner as it was paid for, either credit card or check (not including
the cost of the initial shipping).
Any merchandise returned after the 10-day grace period will be subject to review.
Returned merchandise will not be accepted without prior approval.
All rugs should be returned in original packaging to:
Claire Murray/ANB International
5357 Route 5
Ascutney, VT 05030
For returns, please follow these instructions:
(1) You must contact us via telephone for authorization before returning any
rug(s) or kits:
1-800-252-4733 (Mon-Fri 8a.m.-6p.m. EST)
(2) Shipping costs for the returning of products are the responsibility of the
customer.
(3) We cannot accept returns on rugs that have been damaged or soiled or kits
that have been opened.
(4) PLEASE NOTE: "Sale" Items are non-refundable, non-returnable.
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